A friendly reminder for our tenants
Know your shutoffs
before you need them.
A dripping supply line or a burst hose can flood a room in minutes. Take five minutes today to find these valves in your home — so a leak stays a puddle, not a disaster.
1
See a leak? Turn the water OFF first.
Before you grab towels, before you call anyone — stop the water at the nearest shutoff valve. Everything below shows you where to find it.
Water shutoffs
Tap a valve to see how it works
Every red marker is a shutoff you may have in your home. Click or tap one for a picture and simple steps.
Tap a red marker above — or press Tab and Enter — to open its instructions.
A · Main house shutoff valve
□ Usually in the garage, where the pipe enters the wall- Turn the water off. Lever handle: turn it a quarter turn so it sits crosswise to the pipe. Wheel handle: turn clockwise until snug.
- This stops water to the whole house — use it when you can't tell where the leak is coming from, or the leak is inside a wall or ceiling.
- Open a faucet for a moment to let pressure drain, then call maintenance.
B · Fixture valves — toilets & sinks
□ Under sinks, behind toilets, behind the dishwasher- Turn the water off at that fixture: turn the small knob clockwise ("righty-tighty") until it stops.
- This stops water to just that fixture, so the rest of the house keeps working — perfect for a running toilet or a drip under the sink.
- Take a moment now to find these knobs at every toilet and sink, so you're not searching during a leak.
C · Washing machine valves
□ In the wall box behind or beside the washer- Turn the water off: turn both the hot and cold valves clockwise (or flip the single lever, if yours has one).
- Washer hoses are under pressure all the time — if a hose bursts or leaks, this stops it immediately.
- Leaving on a trip? Turning these off while you're away is cheap insurance.
D · Manobloc panel
□ Inside a cabinet in the laundry room or a closet- Turn the water off for the leaking fixture: find its labeled lever and turn it a quarter turn (crosswise to the pipe = off).
- Some homes have this panel instead of valves at each fixture — if you can't find a knob behind a toilet or under a sink, look here.
- Not sure which lever? Turn them all off, then call maintenance. Better dry than sorry.
E · Street shutoff at the water meter
□ Outside, in a box in the ground near the sidewalk- Turn the water off at the meter using a water meter key or a wrench — turn the valve until the water stops.
- This is your backup if the main valve in the garage is stuck, broken, or leaking itself.
- Lift the box lid carefully and use a flashlight — then call maintenance right away.
F · Irrigation / sprinkler valve
□ Outside, on the pipes near an exterior wall- Turn the water off: if the anti-siphon valve has a handle, turn it clockwise to close. Some models use a small screw or knob instead — also clockwise.
- This stops water to the sprinkler system only — use it for soggy spots in the yard, a geyser at a sprinkler head, or a dripping valve box.
- Then report it so the leak doesn't quietly run up the water bill.
G · Water heater
□ In the garage, sometimes a closet — a tall cylinder tank- Turn the water off at the valve on the cold water pipe on top of the tank. Lever handle: quarter turn, crosswise to the pipe. Round handle: turn clockwise until it stops.
- Can't tell which pipe is which? The cold inlet feels cool to the touch; the hot side feels warm. When in doubt, use the main house valve (A) instead.
- If the tank itself is leaking, also turn the heater off: gas models — turn the dial on the gas control box to OFF; electric models — flip the water heater breaker at the panel. A heating tank with no water in it can be damaged.
- Then call maintenance — water pooling under the tank means it needs attention right away.
While you're at it
Gas & electricity, in a pinch
Two more things worth knowing before there's a problem.
□ If you smell gas
- Open a window or door so gas can circulate outside and doesn't build up.
- Leave the area immediately.
- Call Southwest Gas at 1‑877‑860‑6020 once you're safely away.
Don't flip switches, light flames, or stay inside to investigate.
⚡ If you lose power to outlets
- Check for a nearby GFI outlet — press the Reset button, then press Test to confirm it works.
- All bathrooms dead? Reset the GFI outlet in the garage — bathrooms often share it.
- Still out? Open the breaker panel. A breaker sitting out of line with the others has tripped: turn it fully off, then back on.
Water's off? Now call.
Who to contact
Call maintenance first for anything inside the home. For water main breaks, meter problems, or leaks on the street side, call the water utility that serves your city.
□ Maintenance · After hours
702‑431‑1200 ext. SOS (767)
Place your maintenance request and leave a voicemail. Tell us what leaked, where, and that you've shut the water off.
□ Las Vegas Valley Water District
For homes in Las Vegas and unincorporated Clark County — report meter, main, or street-side leaks.
□ North Las Vegas Utilities
702‑633‑1275 option 1 after hours
For homes in North Las Vegas — customer service is 702‑633‑1484 during business hours.
□ City of Henderson Water
For homes in Henderson — the Utility Services Customer Care Center.
⚡ NV Energy · Power
Report outages and electrical emergencies, 24/7. Downed line sparking? Call 911 first.
□ Southwest Gas · Gas emergencies
For any gas smell or suspected leak — call from outside the home.