Four Expectations of Tenants

  1. Pay your rent by the 1st of every month
  2. Fulfill the terms of your lease
  3. Maintain the property
  4. Be a good neighbor

Maintenance Tips

Work Order Request Instructions

  1. Did you troubleshoot the issue? Please review the maintenance tip video/sheet above and your lease.
    1. If it concerns clogged drains, disposals, appliances or electrical fixtures that were working and suddenly stops, this could be your charge.
    2. Please consult information in your brown folder and/or review the maintenance video/tip sheets above.
  2. If water is leaking, have you placed a bucket to catch the water and/or dried the area to prevent water damage?
  3. If water is actively running, shut off the water at the shut off valve.
  4. If it is an emergency, call our office. If it is after business hours, call the emergency line found in your brown folder and leave a detailed voicemail.  Honolulu - 808-949-9499 ext.1911  
  5. Changes to 3.Email* or 4.Best Phone Number* will update your contact information in our system.
  6. Brand is very important for an appliance repair.
  7. You can expedite the completion of the repair by uploading a few pictures of the problem (#5)​
    1. ​​​​A closeup of the problem i.e. the faucet that is leaking, the burner on the stove, etc.
    2. ​​​Wider shot that shows the entire sink area, appliance etc.
    3. Any other pictures that may be helpful such as type of faucet, model/serial number of appliance, etc.
  8. If you do not receive a submission email immediately after sending the request, you may get an email saying the tenant code and/or property code is incorrect. You can resubmit your request using the correct codes located at the top right of your lease and on your check stickers. Be sure the codes are in the appropriate fields.
  9. If your request was submitted correctly, you will get a confirmation email within 6 business hours with the work order number and vendor information.
Click here to continue