Las Vegas Tenants
Four Expectations of Tenants
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Utility Companies |
Maintenance Requests
Before You Place a Maintenance Request
Place Your Maintenance Request Through Your Appfolio Tenant Portal
- Did you troubleshoot the issue? Please review the maintenance tip video/sheet above and your lease.
- If it concerns clogged drains, disposals, appliances or electrical fixtures that were working and suddenly stops, this could be your charge.
- Please review your lease and consult the maintenance video/tip sheets above.
- If water has leaked, have you placed a bucket to catch the water and/or dried the area to prevent water damage?
- If water is actively leaking, shut off the water at the shut off valve. If water continues to leak after shutting off the local valve, shut the main shut off valve usually located in your garage.
- If it is an emergency, place your work order on your Appfolio Tenant Portal and call our office. If it is after business hours, call the emergency line found on your brown folder/move in packet and leave a detailed voicemail.
Place Your Maintenance Request Through Your Appfolio Tenant Portal
- Log into your Tenant Portal
- Click Maintenance. Click Maintenance Request.
- Describe the issue you are having. Be specific as possible including the location of the item needing repair. List the brand if it is for an appliance.
- You can expedite the completion of the repair by uploading a few pictures of the problem
- A closeup of the problem i.e. the faucet that is leaking, the burner on the stove, etc.
- Wider shot that shows the entire sink area, appliance etc.
- Any other pictures that may be helpful such as type of faucet, model/serial number of appliance, etc.
- If your request was submitted correctly, you will get a confirmation email within 4 business hours with the vendor information. Please schedule an appointment with the vendor.